Refund and Returns Policy

Effective date: 27 October 2026

Digital products

RHA currently sells downloadable PDF workbooks and educational resources. Digital files cannot be physically returned.

Change-of-mind refunds and cancellations

Once the PDF or working download access has been supplied, we do not offer change-of-mind refunds, exchanges or cancellations. This includes choosing the wrong workbook, deciding not to use it or not opening the download.

Please check the product description and sample pages before purchasing.

If you wish to cancel before the PDF or download access has been supplied, contact us immediately at info@robotixhubacademy.co.za. If supply has not occurred, we will cancel the order and refund your payment.

Faulty files, incorrect products or non-delivery

Contact info@robotixhubacademy.co.za with your order number and a description of the problem if:

  • You receive the wrong workbook.
  • The file is corrupt, incomplete or materially different from its description.
  • Your paid download is not supplied or cannot be accessed using the stated software requirements.
  • You are charged more than once for the same transaction.

We will investigate and provide the appropriate correction, replacement or refund. Technical assistance does not remove your right to choose a refund where the law provides that choice.

Your legal rights

This policy does not exclude statutory cancellation, cooling-off or defective-product rights. Where ECTA’s seven-day cooling-off right applies, we will honour it and refund payments within 30 days after cancellation. Applicable legal exceptions will be considered according to the product and transaction.

Refund processing

Refunds are made to the original payment method wherever possible; card refunds are returned to the original card. We aim to process refunds within ten business days after establishing entitlement, without extending any statutory deadline.

If a purchase is refunded and cancelled, you must stop using or sharing that purchased resource and delete your copies, except records you must lawfully retain.