DIGITAL PRODUCTS
Robotix Hub Academy – Digital Store
Email: info@robotixhubacademy.co.za
Address: 18 Sunset Ave, Pineslopes, Sandton
1. WHAT WE SELL
Digital products – downloadable PDFs, playbooks, lesson plans, templates, guides – e.g., Session Structure Playbooks, Build to Lead Labs guides, homework packs. No physical goods.
2. DELIVERY POLICY
Instant Digital Delivery: Upon successful payment via PayFast, you will receive immediate access via download link on checkout page + email to your PayFast email within 24 hours minutes.
No shipping: No courier, no physical delivery.
Access: Link valid for 30 days / 3 download attempts.
If you don’t receive email, check spam or contact info@robotixhubacademy.co.za within 24h.
File Format: PDF / HTML / ZIP – requires PDF reader / browser. No special software required.
3. PAYMENT & PRICING
Prices in ZAR (South African Rand), inclusive of VAT where applicable.
Payment processed securely via PayFast. We do not store card details.
You must be 18+ or have parent/guardian consent.
4. REFUND POLICY
Due to the instant nature of digital products:
No refunds once file is downloaded / accessed – as you cannot return a digital file.
If you experience duplicate payment, file not delivered, or file is corrupt / not as described, contact info@robotixhubacademy.co.za within 7 days with PayFast transaction ID. We will re-deliver or refund at our discretion.
Refunds, if approved, processed via PayFast within 7-10 business days.
5. CANCELLATION POLICY
You may cancel before payment. After payment and delivery, cancellation is not possible due to instant digital access.
If you have not downloaded, you may request cancellation within 1 hour of payment by emailing info@robotixhubacademy.co.za
6. LICENSE & USE
For personal / single school use only unless stated as commercial license.
You may not resell, share, redistribute, or upload to public sites, Facebook Groups, or WhatsApp groups. All IP remains property of Robotix Hub Academy.
One license per purchase.
7. TECHNICAL SUPPORT
We will provide reasonable support for download issues – email info@robotixhubacademy.co.za